Return And Refund Policy

Our promise

Every Mionne book is made for one child only. That is what makes it special, and it also means your book is created and printed individually for you. Here is exactly how we handle previews, changes, reprints and refunds.

You approve before we print

Personalization is at the heart of what we do, so we get it right before printing. You will see a preview of your child in the story before your book goes to print. Nothing is printed until you are happy with how your hero looks.

Changing or cancelling your order

You can change the photo, the name or the story, or cancel your order for a full refund, at any time before your book goes to print. Once printing has started, the book exists only for your child and we can no longer cancel it.

Damaged, defective or incorrect books

If your book arrives damaged, has a printing defect, or does not match the preview you approved, email us a photo at contact@mionne.com within 30 days of delivery. We will send you a corrected copy free of charge, or refund you in full. Your choice.

If you are not happy with the result

If the book matches the preview but something still feels wrong, write to us within 30 days. We are a small team and we care about how the book lands. We will look at it case by case and find a fair solution with you, whether that is an adjusted reprint or another gesture.

A mistake in the details you provided

If a name was misspelled in the order form or the wrong photo was uploaded, we cannot offer a refund, since the book was printed exactly as approved. Contact us anyway: we offer replacement copies with the corrected details at a reduced price.

Returns for change of mind

Because each book is personalized and made to order, it cannot be restocked or resold, and we are unable to accept returns for change of mind. In line with UK and EU consumer law, the 14-day cooling-off period does not apply to goods that are clearly personalized. Your legal rights regarding faulty or misdescribed goods are not affected.

Refund processing

Approved refunds are issued to your original payment method within 10 business days. Banks and card providers can take a few additional days to post the refund.

Questions

For anything about your order, write to contact@mionne.com. A real person reads every message.